Help/FAQ
FAQs
Frequently Asked Questions
Click on a question below to view the answer to that question.
- Q. I like meeting people face to face. Why should I look for love online?
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Just like most people discover in relationships, no two people are exactly the same. Some of our members choose online dating in lieu of bars and other options, some do it in addition to their usual routine, and some people do it just because they want to try it out. But for the price of a couple drinks, you could subscribe for a month and look for lots of people right in your neighborhood. Also, before contacting someone, you can get to know a little bit about them by looking at their profile. So if you want to skip the hassle of the bar scene and look for love whenever you want, click here to create your profile for free.
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- Q. Does online dating really work?
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Don’t ask us, ask the more than 200,000 people who met that special someone last year on Match.com - New Zealand. And you know how all those happy endings got started? Click here to create a profile.
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- Q. Is online dating safe?
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Online dating is no more or less safe than any other kind of dating. We have Online Dating Safety Tips that you should read before going on a date. Most tips are just common sense, and should be used in any dating situation. The most important ones are to meet in a safe, public place, and make sure you’re not feeling pressured.
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- Q. What are the odds of meeting someone I’m interested in on Match.com - New Zealand?
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Sorry, but neither dating nor love has a formula or statistical equation you can use. However, over 200,000 people met that special someone on Match.com - New Zealand last year. But at the same time, it’s not a roulette wheel. You have to get out there, make yourself seen, and give it some effort. So, put the protractor down, fill out your profile by clicking here, and let the probability distribution functions work themselves out.
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- Q. How much does it cost to become a subscriber?
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It depends on which plan you choose*. We have a 1-month plan, 3-month plan, and a 6-month plan. You can check out prices by clicking here.
*Prices do not include miscellaneous expenses usually associated with Match.com - New Zealand dates, such as flowers, chocolates, stuffed animals that shake and sing love songs, the occasional diamond ring, etc.
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- Q. Relationships are a two-way street. What’s in it for me if I become a subscriber?
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Subscribing is your all access pass to our 15 million members, and is our most successful way to meet people. While members can send Winks and search for people, subscribers actually get to email and connect with their matches. In fact, all 200,000 members who found their match last year were subscribers. So subscribe now to get started on your own happy ending.
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- Q. You had me at "Hello." How do I subscribe?
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Very easily. You even have some options. Just click here and choose from any of our subscription packages. You can either pay online with a credit/debit card or online check. Or you can mail us a check or money order to Match.com International, Att: BILLING , P.O. Box 25576, Dallas, Tx 75225 USA.
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- Q. What is the status of my subscription?
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You can view the status of your subscription any time by visiting the Subscription Status section in Account Settings, located at the top of any page.
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- Q. Match.com - New Zealand does work, and I found my match! How do I cancel my subscription and turn off auto-renewal?
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Congratulations! That means we’re doing our job. To cancel your subscription and turn off auto-renewal, just visit the Resignation Section of Account Settings. The Account Settings link is at the top of every page. We of course wish you the best, but if things don’t work out, you know where to find us.
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- Q. When can I email other members?
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You can email other members, whether you’re initiating or replying, as soon as you subscribe. Click here to learn about subscriptions.
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- Q. You can call it shy. I call it mysterious. How do I remain anonymous?
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What happens at Match.com - New Zealand stays at Match.com - New Zealand. We use a double-blind email system to preserve your privacy. It replaces your real email address with your username and "talkmatch" domain (ex: sportsgirl@talkMatch.com), then forwards your messages to the members you’re emailing.
Please note: If you reply to an email from another Match.com - New Zealand member directly from your email program, make sure you’ve turned off your auto-signatures and auto-responders. If you don’t, you could unintentionally send your personal information along with your message. Read through your responses to make sure your actual email address does not appear. Also, be sure not to copy (cc:) or forward email to yourself when you send a message from your own email program.
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- Q. Where do I receive emails from other members?
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All emails from other members are sent to the email address you registered with. A copy is also available for viewing in your Match.com - New Zealand Mailbox.
Also, due to your email providers automatic blocking and filtering, receiving your email is not guaranteed, or can be delayed. Not to worry, though. All of your emails sent and received within the last 30 days can be viewed in your Match.com - New Zealand Mailbox.
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- Q. How do I stop someone from emailing me?
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You can stop someone from emailing you by going to the Blocking Section in Account Settings at the top of every page. Just enter the username of the person you want to block, and select the appropriate box for email blocking.
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- Q. I just want to search for people. Why should I create a profile?
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You’re here to meet people and a profile helps you do that. Filling out a profile will allow us to find members who are right for you, and make sure you’re right for them. You’ll also be able to start winking at members who strike your fancy. Not to mention, it’s the only way other members can find you. So what have you got to lose, besides more nights cuddling with your pillow? Post your profile today.
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- Q. What is the process for creating a profile?
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To create your profile, just log in and click on My Profile at the top of any page. It’s fun, quick, and easy. And remember, no one likes a boring profile. Have some fun with it. Be creative. You’re here to meet people, so make them want to meet you. This is also where you can add a photo to your profile, which gets members up to 15 times more attention. Finally, whenever you’re finished hyping yourself up, just hit the "Send for approval" button.
So post your pics. Be creative. But keep it clean. Our Customer Care team reviews every profile (yes, even yours) before they’re viewable on the site. So it might take anywhere from 24-48 hours before your new profile is available for viewing. We’ll let you know via email after it’s been reviewed and approved.
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- Q. How do I update or edit my profile after it’s been posted?
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Edit your profile whenever you want by logging in and clicking on My Profile at the top of any page. After you’ve finished properly reflecting your life changes, just hit "Send for approval", give our Customer Care team time to review it (within 48 hours), and you’re good to go.
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- Q. Can I hide my profile so other members can’t see it?
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You can take a break by hiding your profile at any time. Just log in and click on My Profile at the top of any page, and make the appropriate selection under Visibility Options. But remember…you never know when that one perfect match might be looking for you!
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- Q. Looks aren’t everything. Why should I post a photo to my profile?
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Say what you will, but guys are 14 times more likely to look at a profile with a photo. Women are 8.5 times more likely to look at your profile if you have a pic. And members with photos get up to 15 times more attention than those without one. So you can be nice and funny or you can be nice, funny, and get more attention by adding your photo today.
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- Q. How do I send a Wink to let a person know I’m interested?
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Don’t worry, we’ll help you break out of that shell. Send a Wink by clicking the smiling wink icon in a member’s profile. They'll instantly know you'd like to know them better. Remember, your profile has to be visible to send a Wink. Now go get ‘em, Tiger.
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- Q. What is the Match.com - New Zealand Winks email I received? And why am I blushing?
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You should be flattered. Every day, we email you a list of members who have winked at you in the past 24 hours, letting you know that they’re interested in you. If you want to stroke your ego and look at all the winks you’ve received, click on the Winks link at the top of the page.
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- Q. What is the difference between searching and matching?
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The short answer is this: Searching is done by you, and looks for a member with certain characteristics, location, age, etc. Matching is done by us, and matches you with another member based on what you both have told us you’re looking for. Now for the detailed answer.
When you perform a search, you are specifying what types of members you want to see. We have many different kinds of searches available, including:- Quick search: The fastest way to see who’s available based on gender, age, and geographic location.
- Custom search: Narrow your results by specifying what physical characteristics, lifestyle, background and values you want your match to have.
- matchWords search: Find people with interests similar to yours by entering a keyword (ex: kayaking, travel, Dallas Cowboys) in this search. We’ll find members who used that word in the "About me and who I’d like to date" section of their profile.
Matching, on the other hand, also takes into account who you are. When you post a profile, you provide certain information about yourself as well as about the kind of person you are looking for. We can use this information to find those members who meet your criteria for a match, and who also have specified that they are looking for someone like you. Remember, you must have a profile in order to use our Matching technology. If you’ve asked to receive Match.com - New Zealand by Mail, we’ll send your new matches directly to your email Inbox.
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- Q. Does Match.com - New Zealand have same-sex matching?
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Absolutely. When you create your profile, there is one field asking if you’re a man or woman, and another field asking if you’re looking for a man or woman. Just fill in the appropriate fields, and you’re on your way.
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- Q. How do I change my username, password or email address?
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It’s easy to change any of your account information, at any time. Just visit the "Sign up information" section in the Account Settings link at the top of every page.
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- Q. How do I turn my Match.com - New Zealand emails on or off?
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You can change your email settings at any time by visiting the "Email Options" section in Account Settings link at the top of every page.
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